Questions? You're in the right place.

About


Yuma is a trusted marketplace of personal caterers who can prepare your weekly meals for you. Find menus that meet your diet and budget to benefit from having your weekly meals on hand.

Simply search for menus in your area, find the menu that fits your needs, choose your meals and place an order for a date you prefer. When you receive your order, refrigerate or freeze your meals as instructed by the caterer. From here on, all we can say is bon appétit!

First and foremost, Yuma makes it easy to stick to your diet by having your weekly meals on hand. This also saves you time and money. You can also save up with package deals when you order a quota of meals.

We're constantly opening new menus everywhere. Search for menus around you on our home page. If you don't find anything, don't fret. We'll be there soon!

Ordering


Once on a menu, add the meals you'd like to request from your caterer and go to check out. Sign up if you haven't yet, add a payment method and place your order.

Menus on Yuma have available days and time ranges that they service. Once you order, you will pick a day and time range that fits best with your schedule. You will receive your order then. See the question below, "What's the difference between delivery and pickup?" to learn more about the different reception methods.

If a menu is delivery, your order will be delivered on the day you chose to the delivery address you added. There are no delivery fees! If the menu is pickup, you'll see the pickup address in your order details after it has been accepted. Pickup your order on the day and time you chose.

For instances like this, please communicate your urgency with your caterer by messaging them straight on Yuma. On the Orders page, your order has a message button to start a conversation with your caterer. If you've already messaged them before, you will find your conversation on the Messages page.

Not yet. But you can always message your caterer after placing an order to coordinate a better time.

Please check your email in the Edit Profile page and make sure it's typed correctly. If everything seems fine, please reach out to our support team at [email protected] and we'll assist you.

On the Orders page, each of your orders has a review button. Once you click on it, you'll see a pop-up where you can rate your experience out of 5 and optionally write a review. Your feedback is invaluable for building our community, so we encourage you to review each order you place. We'd really appreciate that!

Payment


Your payment method details are never shared with anybody. Credit cards are encrypted using top-grade algorithms and we don't even have access to view them.

Go to Account Settings > Payment Methods > click 'Add Payment Method'. If you have several payment methods, you can change the default payment method (the one that gets charged) or simply remove one you don't need anymore.

To help cover the costs of running Yuma and finding the best caterers, we charge a quality fee. The fee amount varies and is based on the order's subtotal (before additional fees). The exact amount of the quality fee is displayed in the Order Summary. The higher the subtotal, the lower the fee so you can save money when placing large orders.

All payments are done entirely through Yuma to maintain a seamless experience for you and the caterer.

Account


With your phone number added, you'll be able to receive notifications about your orders straight to your pocket, as well as allow caterers to contact you to coordinate delivery or pickup.

Please make sure that you've entered the correct country code and phone number. If it still doesn't work, you can reach out to our support team at [email protected] and they will assist you.

For your name, email address, and phone number, go to your Edit Profile page and tap on the respective fields to edit them. For changing your password, go to your Account Settings page and click on the Security tab. Enter your new password and confirm the change with your old password.


Still need help?